Privacy Policy
Metsolar, UAB
What Does This Privacy Policy Mean?
This Privacy Policy (hereinafter referred to as the Privacy Policy) provides information on how Metsolar, UAB (hereinafter referred to as the Company) collects, uses, stores, and otherwise processes your personal data in compliance with applicable legal requirements.
The Company processes personal data in the following cases:
- when selling goods and/or providing services;
- when carrying out direct marketing activities;
- when ensuring the protection of confidential information and business continuity;
- when promoting the Company’s visibility and public image;
- when defending its rights and legitimate interests;
- when you visit the Company’s website and/or the Company’s social media accounts;
- when you submit inquiries, requests, or other information to the Company.
All individuals whose personal data are processed by the Company are collectively referred to in this Privacy Policy as Data Subjects.
About the Company
Metsolar, UAB is a private limited liability company registered in the Republic of Lithuania. The Company’s legal entity code is 305851043. The Company’s registered office and business address is Audėjų g. 3, LT-62175 Alytus, Republic of Lithuania. The Company’s data are collected and stored in the Register of Legal Entities of the Republic of Lithuania.
The Company is registered as a Value Added Tax (VAT) payer, VAT registration number LT100014389515.
Metsolar, UAB operates in the solar energy sector and is engaged in the development, design, and manufacturing of solar energy solutions and related products. The Company focuses on customised solar module solutions tailored to customer needs, including building-integrated photovoltaic systems (BIPV), as well as other innovative solar energy technology solutions. In its activities, the Company seeks to ensure high product quality, technological flexibility, and long-term value for clients and partners.
Contact email for personal data protection matters: info@metsolar.eu
What Is Personal Data?
Personal data means any information collected, received, or otherwise processed by the Company about a Data Subject that directly or indirectly identifies, or can be linked to, a natural person. Such information may be stored and processed in electronic, paper-based, or other technical forms, in accordance with applicable legal requirements.
Personal data includes any information relating to an identified or identifiable natural person, including but not limited to name, surname, address, email address, telephone number, IP address, payment information, communication content, or other identifying data that the Company collects and processes for the purposes set out in this Privacy Policy, as well as on the basis of the Data Subject’s consent, a contract, or legal obligations.
Personal data are processed when the Data Subject uses the Company’s services, submits inquiries, communicates with the Company, or otherwise participates in the Company’s activities. Only personal data that are necessary for the provision of services, performance of contracts, fulfilment of legal obligations, or other legitimate purposes are processed.
| Purpose of Data Processing | Categories of Personal Data | Legal Basis for Processing | Data Retention Period |
|---|---|---|---|
| Design of a solar power plant | Name, surname, address, real estate object data | GDPR Article 6(1)(a) – consent | If a contract with the client is concluded, data are retained for 10 years after termination of the contract. If no contract is concluded, the data are deleted once the client refuses to enter into the contract. |
| Provision of services and sale of goods to a natural person; performance of a contract | Name, surname, personal identification number, residential address, object address, price, subject matter of the contract, information related to contract performance (payments, dates, etc.), email address, telephone number, condition number, real estate object data, ESO technical conditions, drawings, client financing schedule | GDPR Article 6(1)(b) – performance of a contract | 10 years after the expiration or termination of the contract |
| Administration of debts and debt recovery | Name, surname, date of birth, passport number, residential address, services provided, goods sold, circumstances and amounts of indebtedness, other information related to the dispute | GDPR Article 6(1)(f) – legitimate interest (debt recovery) | 1 year after final payment or final resolution of the dispute |
| Representation of a client in obtaining financial support for the installation of solar power plants (where separately agreed) | Name, surname, personal identification number, residential address, telephone number, email address, unique identification number of the house/garden house and land plot (if the power plant is installed on land), planned capacity of the power plant, installation method (ground-mounted or building-mounted). Data are transferred to the Environmental Project Management Agency (APVA) under the Ministry of Environment of the Republic of Lithuania. | GDPR Article 6(1)(b) – performance of a contract | Not retained |
| Direct marketing activities, including consent-based marketing and general marketing based on legitimate interest | Name, surname, email address, telephone number | For direct marketing activities – consent of the Data Subject (GDPR Article 6(1)(a)) | Consent for direct marketing is valid for 3 years. Prior to the expiration of this period, the Company may request renewal of consent for direct marketing and/or personalised offers. Documents or other evidence of consent are retained for 1 year after the expiration of the consent. |
Direct Marketing
If you are over 14 years of age but under 18 years of age, you must ensure that you have obtained the consent of your parent(s) or legal guardian before providing your personal data to the Company. If you submit personal data relating to another individual, you must have that individual’s consent and, upon the Company’s request, be able to provide evidence of such consent. Individuals under 14 years of age are not permitted to submit personal data on the Company’s website without the prior consent of their parent(s) or legal guardian(s) and without providing such consent to the Company.
Personal data for direct marketing purposes are processed only where the Data Subject has provided explicit consent. By indicating your consent to receive direct marketing communications (for example, via the website, a contract, or other means) and/or by requesting an individual offer, you agree to the processing of your personal data for direct marketing purposes in accordance with Article 6(1)(a) of the GDPR.
Direct marketing communications relating to the Company’s goods or services, including communications delivered in cooperation with business partners, may be sent by email and/or SMS messages.
Where you are an existing customer of the Company, have purchased goods or services, and have not objected to receiving marketing communications, the Company may, on the basis of its legitimate interest, pursuant to Article 6(1)(f) of the GDPR and Article 69(2) of the Law on Electronic Communications of the Republic of Lithuania, send you electronic communications regarding goods or services similar to those you have previously purchased. Such communications are intended to maintain customer relationships, ensure continuity of services, inform you of relevant offers, and obtain feedback regarding the quality of services provided.
For direct marketing purposes, the Company processes the following personal data: name, surname, telephone number, and email address. These data are necessary for the delivery of direct marketing communications and, if not provided, such communications cannot be sent.
Personal data for direct marketing purposes are processed for a period of up to three (3) years, calculated from the date on which consent is provided or from the date of the most recent purchase of goods or services, whichever is later, or until the consent is withdrawn.
You have the right to withdraw your consent and object to the receipt of direct marketing communications at any time. This can be done by:
- clicking the unsubscribe link included at the bottom of each email sent by the Company; or
- contacting the Company by email using the contact details provided in the contact section of this Privacy Policy.
Contact Us
You may contact the Company in several ways, including by telephone or email. All communications submitted by you are received, reviewed, and responded to directly by the Company’s authorised personnel.
When contacting the Company, the personal data you provide may be processed, including your name, surname, email address, telephone number, the product or service you are interested in, the date the inquiry was submitted, and the content of the inquiry. These personal data are processed for the purpose of responding to your inquiries, providing the requested information, reviewing proposals, or resolving other communication-related matters. If you do not provide your contact details, the Company will not be able to contact you or respond to your inquiry.
Correspondence between you and the Company is retained for one (1) year from the date the message is received, unless longer retention periods are specified for certain data in this Privacy Policy or are required by applicable law.
All personal data provided by you in the course of communication with the Company are used solely for the purposes specified in this Privacy Policy, namely for handling inquiries, administering communications, and ensuring communication quality. The Company undertakes not to use your personal data in public publications or other sources in a manner that would allow your identity to be identified without your explicit consent.
Please note that, in order to respond to your inquiries, the Company may contact you by post, email, or telephone. You are kindly requested to inform the Company of any changes to your personal data in order to ensure accurate and smooth communication.
Use of Cookies
When you visit the Company’s website, we aim to ensure that the information provided and the website’s functionalities are tailored as closely as possible to your needs. For this purpose, cookies are used. Cookies are small data files that are stored in the internet browser of the device you use.
Cookies help us recognise you as a returning visitor, store information about your visits to the website, and, based on this information, adapt the content and functionality of the website. Cookies also ensure the smooth operation of the website, allow us to monitor the duration and frequency of visits, and enable the collection of aggregated statistical information about website traffic. By analysing this data, we can improve the performance of the website and make it more user-friendly.
When visiting the website, you may choose whether to consent to the use of cookies. If you do not agree to cookies being stored on your computer or other device, you have the right to withdraw your consent at any time by changing your browser settings and deleting cookies that have already been stored. Please note that if certain cookies are disabled, some website functions may not operate properly or may be limited.
Information About Cookies Use
Below you will find information about the cookies used on the Company’s website, their purpose, and their validity periods. Cookies are used to ensure the proper functioning of the website, to store user preferences, and to perform statistical analysis.
| Name | Description | Creation / Expiry |
|---|---|---|
| CMSSESSIDX | Essential cookie used to maintain the user session and ensure the proper functioning of the website | Created upon entering the website / valid until the browser window is closed |
| cookiesAgree | Cookie used to identify whether the visitor has provided consent for the use of cookies on the website | Created when consent is given / valid until deleted |
| cookiesLevelX | Cookie used to identify the level of cookie consent granted by the visitor | Created when consent is given / valid until deleted |
| _ga | Google Analytics cookie used to analyse user behaviour, collect visit statistics, and generate reports in order to improve website performance | Created upon consent / valid for 2 years |
| _gat | Google Analytics cookie used to limit the number of requests and collect statistical information | Created on the first visit to the website / valid until the end of the session |
| _gid | Google Analytics cookie used to identify users and generate statistical data | Created upon first visit to the website / valid for 2 days |
Further information regarding cookies, their functionality, and the available options for managing or deleting them may be found at www.allaboutcookies.org, which provides comprehensive guidance on cookie management across different web browsers.
If you wish to opt out of Google Analytics tracking and prevent the collection of website usage data via Google Analytics cookies, you may use the opt-out tool provided by Google, available at tools.google.com/dlpage/gaoptout.
Types of Cookies
Cookies may be categorised as session or persistent cookies, as well as first-party or third-party cookies. The explanations below are intended to provide clarity regarding the types of cookies used on the Company’s website and their respective purposes.
Session cookies enable the recognition of a user during a single browsing session. They ensure that actions taken, preferences selected, or settings applied are remembered as the user navigates between different pages of the website, thereby avoiding the need to re-enter information repeatedly. Session cookies are temporary in nature and are automatically deleted once the browser is closed or the user logs out of the website.
Persistent cookies remain stored on a user’s device for a predefined period after the browsing session has ended. These cookies allow certain user preferences or settings to be retained, enabling the website to recognise returning users and improve the overall user experience.
First-party cookies are cookies that are placed directly by the Company’s website. These cookies are essential for ensuring the proper operation, functionality, performance, and security of the website.
Third-party cookies are cookies that are placed by third-party service providers through the Company’s website. The Company’s website uses Google Analytics cookies for the purpose of analysing website traffic and user behaviour. Google Analytics collects data in an aggregated and anonymised manner, including information such as the number of visitors, visit duration, approximate geographic location, and the most frequently accessed sections of the website. The insights derived from this data enable the Company to analyse website usage patterns and improve website performance. Further information about Google Analytics is available at www.google.com/analytics.
All information collected through cookies is retained only for the duration of the applicable cookie’s validity period and is used exclusively for the purposes specified in this Privacy Policy.
Please note that the Company’s website may contain links to websites operated by third parties, including individuals, companies, or other organisations. The Company does not assume responsibility for the content, security, or privacy practices of such external websites. When accessing third-party websites via links provided on the Company’s website, users are encouraged to review the applicable privacy policies of those websites separately.
Communication and Marketing
By providing your contact details (such as your name, email address, or telephone number) on the Company’s website, by completing forms, or by otherwise submitting information, and by accepting the terms set out in this Privacy Policy, you consent to the Company contacting you for communication and marketing purposes.
In such cases, you may receive email newsletters containing information about the Company’s services, products, promotions, and special offers, as well as SMS messages with important or relevant information if you provide your telephone number. You may also be contacted regarding news, offers, or other marketing-related matters.
Personal data are processed on the basis of your consent (Article 6(1)(a) of the GDPR) or, in certain cases, on the basis of the Company’s legitimate interest (Article 6(1)(f) of the GDPR), ensuring that such communication is proportionate, justified, and does not infringe upon your rights and freedoms.
Collection of Data of Potential Customers
By participating in campaigns, surveys, competitions, or by completing inquiry forms organised on the Company’s website, you may provide your contact details. Such data may be used to provide information about services, products, offers, or other relevant content for communication and marketing purposes.
Data Collection via Third-Party Platforms
Contact details may also be collected through third-party platforms, such as social media networks or their marketing tools (for example, Facebook Lead Ads). Data obtained in this manner are processed for the same purposes as data collected through the Company’s website or other campaigns, namely to maintain communication with potential customers, send newsletters and SMS messages, and provide information about services, products, and offers.
The legal basis for processing such data is your consent (Article 6(1)(a) of the GDPR), expressed by submitting your information through the relevant platform.
Right to Withdraw Consent
You have the right to withdraw your consent and opt out of receiving newsletters or SMS messages at any time. You may do so by:
- clicking the “Unsubscribe” link provided at the bottom of each newsletter; or
- sending an email requesting that you no longer receive marketing communications.
The withdrawal of consent does not affect the lawfulness of data processing carried out prior to the withdrawal.
Data Retention Period
Contact details used for communication and marketing purposes (such as an email address or telephone number) are retained only for as long as necessary to achieve the specified purposes or until you withdraw your consent or object to receiving such communications.
Newsletter and Communication Statistics
In order to evaluate the effectiveness of communications and improve service quality, the Company processes statistical data related to newsletters and other communications. This may include information on whether a message was successfully delivered, whether it was opened, the date and time of opening, clicks on links included in the message, the fact of message forwarding (without identifying the recipient), and the fact of unsubscribing from a particular type of communication.
Such information is collected using cookies and similar technologies, and the legal basis for this processing is the Company’s legitimate interest (Article 6(1)(f) of the GDPR) in analysing communication effectiveness and improving its services.
Your Rights
You have the right to access the personal data processed by the Company, to request the rectification of inaccurate or incomplete data, and to exercise any other rights granted to you under the GDPR.
Responsibility
You are responsible for maintaining the confidentiality of the personal data you provide and for ensuring that the data submitted to the Company are accurate, complete, and up to date. You undertake to ensure that the information you provide reflects the actual situation.
If your personal data change, you must inform the Company of such changes without undue delay by email or by any other means specified in this Privacy Policy.
The Company shall not be liable for any damage or adverse consequences arising from the provision of incorrect, incomplete, or misleading personal data, or from a failure to notify the Company in a timely manner of changes to your personal data.
Amendments to the Privacy Policy
The Company reserves the right to update or amend this Privacy Policy at any time in order to ensure compliance with applicable legal requirements, business practices, or changes in data processing activities. The updated version of the Privacy Policy shall enter into force on the date of its publication, unless stated otherwise.
If you wish to receive the current or an updated version of this Privacy Policy, please notify the Company.